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Customer relationship management: emerging concepts, tool and applictions

Detalhes bibliográficos
Autor principal:	Sheth, Jagdish N.
Outros Autores:	Parvatiyar, Atul Shainesh, S.
Formato:	Printed Book
Idioma:	English
Publicado em:	New Delhi Tata McGraw-Hill 2001
Assuntos:	Customer relationship

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