APA-referens

Stone, M., & Woodcock, N. M. (2001). art of marketing: Customer relationship marketing: get to know your customers and win their loyalty. Crest Publishing House.

Chicago-stil citat

Stone, Merlin, och Neil Machtynger Woodcock. Art of Marketing: Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. New Delhi: Crest Publishing House, 2001.

MLA-referens

Stone, Merlin, och Neil Machtynger Woodcock. Art of Marketing: Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. Crest Publishing House, 2001.