Citação norma APA

Stone, M., & Woodcock, N. M. (2001). art of marketing: Customer relationship marketing: get to know your customers and win their loyalty. Crest Publishing House.

Citação norma Chicago

Stone, Merlin, and Neil Machtynger Woodcock. Art of Marketing: Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. New Delhi: Crest Publishing House, 2001.

Citação norma MLA

Stone, Merlin, and Neil Machtynger Woodcock. Art of Marketing: Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. Crest Publishing House, 2001.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.