APA način citiranja

Stone, M., & Woodcock, N. M. (2001). art of marketing: Customer relationship marketing: get to know your customers and win their loyalty. Crest Publishing House.

Čikaški stil citiranja

Stone, Merlin, i Neil Machtynger Woodcock. Art of Marketing: Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. New Delhi: Crest Publishing House, 2001.

MLA način citiranja

Stone, Merlin, i Neil Machtynger Woodcock. Art of Marketing: Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty. Crest Publishing House, 2001.