Speak right for a call centre job: a complete training guide for international telephone interface

Míreanna Comhchosúla

• introduction to public speaking
  le: Oberg, Brent C.
  Foilsithe: (2006)
• Fire up your communication skills get people to listen, understand, and give you what you want
  le: Smith, Bob
  Foilsithe: (2009)
• Effective communication and public speaking
  le: Mandal, S.K
  Foilsithe: (2006)
• Handbook of practical communication skills
  le: Wright, Chrissie
  Foilsithe: (2006)
• Mosaic II: a listening/speaking skills book
  le: Ferrer, Jami, et al.
  Foilsithe: (1990)