Speak right for a call centre job: a complete training guide for international telephone interface

Antzeko izenburuak

• introduction to public speaking
  nork: Oberg, Brent C.
  Argitaratua: (2006)
• Fire up your communication skills get people to listen, understand, and give you what you want
  nork: Smith, Bob
  Argitaratua: (2009)
• Effective communication and public speaking
  nork: Mandal, S.K
  Argitaratua: (2006)
• Handbook of practical communication skills
  nork: Wright, Chrissie
  Argitaratua: (2006)
• Mosaic II: a listening/speaking skills book
  nork: Ferrer, Jami, et al.
  Argitaratua: (1990)