Speak right for a call centre job: a complete training guide for international telephone interface

Eitemau Tebyg

• introduction to public speaking
  gan: Oberg, Brent C.
  Cyhoeddwyd: (2006)
• Fire up your communication skills get people to listen, understand, and give you what you want
  gan: Smith, Bob
  Cyhoeddwyd: (2009)
• Effective communication and public speaking
  gan: Mandal, S.K
  Cyhoeddwyd: (2006)
• Handbook of practical communication skills
  gan: Wright, Chrissie
  Cyhoeddwyd: (2006)
• Mosaic II: a listening/speaking skills book
  gan: Ferrer, Jami, et al.
  Cyhoeddwyd: (1990)