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Service management and operations

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Detalhes bibliográficos
Autor principal:	Haksever, Cengiz
Outros Autores:	Render, Barry Russell, Roberta S.
Formato:	Printed Book
Idioma:	English
Publicado em:	New Jersey Prentice-Hall of India 2000
Edição:	2nd ed
Assuntos:	Service industry - Management > Marketing of services > Project management > Service management

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