Haksever, C., & Render, B. R. (2000). Service management and operations (2nd ed.). Prentice-Hall of India.
Chicago-стиль цитированияHaksever, Cengiz, and Barry Russell Render. Service Management and Operations. 2nd ed. New Jersey: Prentice-Hall of India, 2000.
MLA-цитированиеHaksever, Cengiz, and Barry Russell Render. Service Management and Operations. 2nd ed. Prentice-Hall of India, 2000.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.