Style de citation APA

Haksever, C., & Render, B. R. (2000). Service management and operations (2nd ed.). Prentice-Hall of India.

Style de citation Chicago

Haksever, Cengiz, et Barry Russell Render. Service Management and Operations. 2nd ed. New Jersey: Prentice-Hall of India, 2000.

Style de citation MLA

Haksever, Cengiz, et Barry Russell Render. Service Management and Operations. 2nd ed. Prentice-Hall of India, 2000.