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Art of Software Support : Design and Operation of Support Centres and Help Desks

Detalhes bibliográficos
Autor principal:	Tourniaire, Francoise
Outros Autores:	Farrell, Richard
Formato:	Printed Book
Idioma:	English
Publicado em:	New Jersey Prentice-Hall of India 1997
Assuntos:	Software Support > Computer Software Industry - Customer Services > Computer Science > Automation

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