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Art of Software Support : Design and Operation of Support Centres and Help Desks

Détails bibliographiques
Auteur principal:	Tourniaire, Francoise
Autres auteurs:	Farrell, Richard
Format:	Printed Book
Langue:	English
Publié:	New Jersey Prentice-Hall of India 1997
Sujets:	Software Support > Computer Software Industry - Customer Services > Computer Science > Automation

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