Citação norma APA

Tourniaire, F., & Farrell, R. (1997). Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India.

Citação norma Chicago

Tourniaire, Francoise, and Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. New Jersey: Prentice-Hall of India, 1997.

Citação norma MLA

Tourniaire, Francoise, and Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India, 1997.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.