APA Citatie

Tourniaire, F., & Farrell, R. (1997). Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India.

Chicago Style citaat

Tourniaire, Francoise, en Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. New Jersey: Prentice-Hall of India, 1997.

MLA citatie

Tourniaire, Francoise, en Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India, 1997.