Tourniaire, F., & Farrell, R. (1997). Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India.
シカゴスタイル引用形Tourniaire, Francoise, , Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. New Jersey: Prentice-Hall of India, 1997.
MLA引用形式Tourniaire, Francoise, , Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India, 1997.
警告: この引用は必ずしも正確ではありません.