Citazione APA

Tourniaire, F., & Farrell, R. (1997). Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India.

Stile di citazione Chicago

Tourniaire, Francoise, e Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. New Jersey: Prentice-Hall of India, 1997.

Citazione MLA

Tourniaire, Francoise, e Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India, 1997.