Tourniaire, F., & Farrell, R. (1997). Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India.
استشهاد بنمط شيكاغوTourniaire, Francoise, و Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. New Jersey: Prentice-Hall of India, 1997.
MLA استشهادTourniaire, Francoise, و Richard Farrell. Art of Software Support: Design and Operation of Support Centres and Help Desks. Prentice-Hall of India, 1997.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.