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Quality Management for Information and Library Managers.

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Manylion Llyfryddiaeth
Prif Awdur:	Brophy, Peter
Awduron Eraill:	Coulling, Kate
Fformat:	Printed Book
Iaith:	English
Cyhoeddwyd:	Mumbai Jaico Publishing House 1997
Pynciau:	Quality Control - Library Science > Libraries, Information Services - Quality

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Assessing service quality satisfying the expectations of library customers /
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Rigorous approach in quality management /
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Total quality management in university libraries /
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