The virtual reference desk: creating a reference future

Eitemau Tebyg

• Virtual reference service from competencies to assessment
  gan: Lankes, David R...[et.al]; ed
  Cyhoeddwyd: (2008)
• Implementing digital reference services: setting standards and making it real
  gan: Lankes, David R.
  Cyhoeddwyd: (2003)
• Virtual reference desk Creating a reference future /
  gan: Lankes, R. David, Ed., Etc
  Cyhoeddwyd: (2006)
• reference and information services :
  gan: Cassell, Kay Ann
• Going live: starting and running a virtual reference service
  gan: Coffman, Steve; Author
  Cyhoeddwyd: (2009)