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Textbook of marketing services: the Indian experience

Xehetasun bibliografikoak
Egile nagusia:	Chowdhary, Nimit
Formatua:	Printed Book
Hizkuntza:	English
Argitaratua:	Macmillan India limited 2005
Gaiak:	Marketing - India > Marketing services - India > Customer Relationship Management - CRM > e - CRM

Antzeko izenburuak

Customer relationship management in Indian banking industry
nork: Uppal, R.K
Argitaratua: (2008)

CRM handbook: a business guide to customer relationship management
nork: Dyche, Jill
Argitaratua: (2002)

Customer relationship management the ultimate CRM hand book
Argitaratua: (2004)

Harvard business review on customer relationship management.
Argitaratua: (2001)

The CRM handbook a business guide to cutsomer relationship management
nork: Dyche, Jill
Argitaratua: (2004)

Customer relationship management : concepts and technologies
nork: Buttle, Francis
Argitaratua: (2015)

Extraordinary Customer service
nork: McCoy, Glen
Argitaratua: (2005)

Customer service for dummies
nork: Bailey, Keith; Leland, Karen
Argitaratua: (1997)

Cutomer Relationship Management Astep by step approach
nork: Mohamed,Peeru H
Argitaratua: (2013)

Manage quality customer service
nork: Griffith, Sandra
Argitaratua: (2011)

It's all about customers : the perfect way to grow your businesss through marketing, sales and services
nork: Frazer-Robinson, john
Argitaratua: (2001)

The CRM project management handbook: building realistic expectations and managing risk
nork: Gentle, Michael
Argitaratua: (2002)

Nordstrom way to customer service excellence
nork: spector, Robert; McCarthy, Patrick
Argitaratua: (2012)

Achieving excellence through customer service
nork: Tschohl, John; Franzmeier, Steve
Argitaratua: (1997)

Superior customer service : the prompt approach to success
nork: Quinn, Michael; Byron, Lynda

Complete idiot's guide to great customer service
nork: Karr, Ron; Blohowiak, Don
Argitaratua: (1998)

50 activities for achieving excellent customer services
nork: Doane, Darryl S; Sloat, Rose D
Argitaratua: (2004)

Services Marketing
nork: Rao, Rama Mohana K
Argitaratua: (2008)

Services Marketing
nork: Rao, Rama Mohana K
Argitaratua: (2009)

Service Marketing
nork: Sharma , S P
Argitaratua: (2012)

Services Marketing
nork: Rao, Rama Mohana K
Argitaratua: (2013)

Services Marketing
nork: Jha, S M
Argitaratua: (2013)

Handbook of customer relationship marketing
nork: Stone, Merlin, et al
Argitaratua: (2004)

Effective customer service : ten steps for technical professions
nork: Goetsch, David L; Davis, Stanley B; Mukherjee, Jaydeep
Argitaratua: (2012)

Customer service best practices: Case studies and strategies
nork: Zemke, Ron; Woods, John A, Ed
Argitaratua: (2004)

The Marketing customer Interface 2001-2002
nork: Phipps, Rosemary; Simmons, Craig
Argitaratua: (2001)

Customer Communications in Marketing 2001-2002
nork: Wood, Gill
Argitaratua: (2001)

Customer rules : the 39 essentials rules for delivering sensational service
nork: Cockerell, Lee
Argitaratua: (2013)

Award sinning customer service : 101 ways to guarantee great performance
nork: Evenson, Renee
Argitaratua: (2011)

Complaint management excellence creating customer loyality through service recovery
nork: Cook, Sarah
Argitaratua: (2012)

Deliver outstanding customer services: gain and retain customers and stay ahead of the competition
nork: Nash, Susan; Nash, Derek
Argitaratua: (2005)

Kindness revolution : the company wide culture shift that inspires phenomenal customer service
nork: Horrell, Ed
Argitaratua: (2008)

Business solutions to poverty : designin products and services for three billion new customers
nork: Polak, Paul; Warwick, Mal
Argitaratua: (2013)

Customer relationship management : the foundations of contemporary marketing strategy
nork: Baran, Roger J;Gaika, Robert J
Argitaratua: (2014)

Database marketing know what your customer wants
nork: Linton,Ian
Argitaratua: (1998)

Customer centric marketing : supporting sustainability in the digital age
nork: Richardson, Neil; James, Jon; Kelly, Neil
Argitaratua: (2015)

Up close and personal?: Customer relationship marketing work
nork: Gamble, Paul R
Argitaratua: (2003)

Customer relationship manangement: a strategic approach to marketing
nork: Mukherjee, Kaushik
Argitaratua: (2007)

Relationship Marketing: Dialogue and networks in the e-commerce era
nork: Varey' Richard J
Argitaratua: (2002)

Services Marketing : The Indian Context
nork: Srinivasan , R
Argitaratua: (2012)