The World Bank. (2003). Making services work for poor people: World development report 2004. Oxford University Press The World Bank.
Citação norma ChicagoThe World Bank. Making Services Work for Poor People: World Development Report 2004. Washington, DC: Oxford University Press The World Bank, 2003.
Citação norma MLAThe World Bank. Making Services Work for Poor People: World Development Report 2004. Oxford University Press The World Bank, 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.