APA Edition Citation

The World Bank. (2003). Making services work for poor people: World development report 2004. Oxford University Press The World Bank.

Chicago Edition Citation

The World Bank. Making Services Work for Poor People: World Development Report 2004. Washington, DC: Oxford University Press The World Bank, 2003.

MLA Edition Citation

The World Bank. Making Services Work for Poor People: World Development Report 2004. Oxford University Press The World Bank, 2003.