Cita APA

Besterfield, D. H. a. (2011). Total Quality Management (3rd Rev.ed.). Pearson.

Chicago Edition Citation

Besterfield, Dale H...[et al]. Total Quality Management. 3rd Rev.ed. Delhi: Pearson, 2011.

Cita MLA

Besterfield, Dale H...[et al]. Total Quality Management. 3rd Rev.ed. Pearson, 2011.