Petrick, J., & Furr, D. (1995). Encyclopaedia of Total Quality Management.Vol.2: Total Quality Management. St.Lucie Press.
Chicago Style citaatPetrick, J.A, en D.S Furr. Encyclopaedia of Total Quality Management.Vol.2: Total Quality Management. New Delhi: St.Lucie Press, 1995.
MLA citatiePetrick, J.A, en D.S Furr. Encyclopaedia of Total Quality Management.Vol.2: Total Quality Management. St.Lucie Press, 1995.
Let op: Deze citaties zijn niet altijd 100% accuraat.