Petrick, J., & Furr, D. (1995). Encyclopaedia of Total Quality Management.Vol.2: Total Quality Management. St.Lucie Press.
Chicago Edition CitationPetrick, J.A, and D.S Furr. Encyclopaedia of Total Quality Management.Vol.2: Total Quality Management. New Delhi: St.Lucie Press, 1995.
ציטוט MLAPetrick, J.A, and D.S Furr. Encyclopaedia of Total Quality Management.Vol.2: Total Quality Management. St.Lucie Press, 1995.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.