Petrick, J., & Furr, D. (1995). Encyclopaedia of Total Quality Management.Vol.2: Total Quality Management. St.Lucie Press.
Dyfyniad Arddull ChicagoPetrick, J.A, and D.S Furr. Encyclopaedia of Total Quality Management.Vol.2: Total Quality Management. New Delhi: St.Lucie Press, 1995.
Dyfyniad MLAPetrick, J.A, and D.S Furr. Encyclopaedia of Total Quality Management.Vol.2: Total Quality Management. St.Lucie Press, 1995.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.