Johnson, W. C., & Chvala, R. J. (1998). Encyclopaedia of Total Quality Management.Vol: 3: Total Quality in Marketing. St.Lucie press.
Chicago Edition CitationJohnson, William C., and Richard J. Chvala. Encyclopaedia of Total Quality Management.Vol: 3: Total Quality in Marketing. New Delhi: St.Lucie press, 1998.
MLA引文Johnson, William C., and Richard J. Chvala. Encyclopaedia of Total Quality Management.Vol: 3: Total Quality in Marketing. St.Lucie press, 1998.
警告:這些引文格式不一定是100%准確.