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Service quality management in hospitality, tourism, and leisure

Detalhes bibliográficos
Autor principal:	Ed by Kandampully, Jay
Outros Autores:	Mok, Connie, Sparks, Beverley
Formato:	Printed Book
Idioma:	English
Publicado em:	New York Routledge 2012
Assuntos:	Quality management

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