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Service quality management in hospitality, tourism, and leisure

Detalles Bibliográficos
Autor principal:	Ed by Kandampully, Jay
Otros Autores:	Mok, Connie, Sparks, Beverley
Formato:	Printed Book
Lenguaje:	English
Publicado:	New York Routledge 2012
Materias:	Quality management

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