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|a 0-7890-0726-6
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| 082 |
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|a 519.248:65
|b KAN
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| 100 |
|
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|a Ed by Kandampully, Jay
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| 245 |
|
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|a Service quality management in hospitality, tourism, and leisure
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| 260 |
|
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|a New York
|b Routledge
|c 2012
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| 300 |
|
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|a xvii, 339p.
|
| 653 |
|
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|a Quality management
|
| 700 |
|
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|a Mok, Connie
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| 700 |
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|a Sparks, Beverley
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| 942 |
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|c BK
|6 _
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| 999 |
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|c 180358
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|d 2013-08-12
|o 519.248:65 KAN
|p STA2932
|r 2013-08-12
|w 2013-08-12
|y BK
|