Citação norma APA

Ed by Kandampully, J., Mok, C., & Sparks, B. (2012). Service quality management in hospitality, tourism, and leisure. Routledge.

Citação norma Chicago

Ed by Kandampully, Jay, Connie Mok, and Beverley Sparks. Service Quality Management in Hospitality, Tourism, and Leisure. New York: Routledge, 2012.

Citação norma MLA

Ed by Kandampully, Jay, et al. Service Quality Management in Hospitality, Tourism, and Leisure. Routledge, 2012.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.