APA Citatie

Ed by Kandampully, J., Mok, C., & Sparks, B. (2012). Service quality management in hospitality, tourism, and leisure. Routledge.

Chicago Style citaat

Ed by Kandampully, Jay, Connie Mok, en Beverley Sparks. Service Quality Management in Hospitality, Tourism, and Leisure. New York: Routledge, 2012.

MLA citatie

Ed by Kandampully, Jay, et al. Service Quality Management in Hospitality, Tourism, and Leisure. Routledge, 2012.