Ed by Kandampully, J., Mok, C., & Sparks, B. (2012). Service quality management in hospitality, tourism, and leisure. Routledge.

Ed by Kandampully, Jay, Connie Mok, and Beverley Sparks. Service Quality Management in Hospitality, Tourism, and Leisure. New York: Routledge, 2012.

Ed by Kandampully, Jay, et al. Service Quality Management in Hospitality, Tourism, and Leisure. Routledge, 2012.