Evans, J. R., & Dean, J. W. (2000). Total quality: Management, organization and strategy. Thomson learning.
Παραπομπή Chicago StyleEvans, James R., και James W. Dean. Total Quality: Management, Organization and Strategy. Australia: Thomson learning, 2000.
Παραπομπή MLAEvans, James R., και James W. Dean. Total Quality: Management, Organization and Strategy. Thomson learning, 2000.
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