Bank, J. (2000). The essense of total quality management. Prentice-Hall of India.
Chicago Edition CitationBank, John. The Essense of Total Quality Management. New Delhi: Prentice-Hall of India, 2000.
MLA引文Bank, John. The Essense of Total Quality Management. Prentice-Hall of India, 2000.
警告:這些引文格式不一定是100%准確.