Bank, J. (2000). The essense of total quality management. Prentice-Hall of India.
Chicago-stil citatBank, John. The Essense of Total Quality Management. New Delhi: Prentice-Hall of India, 2000.
MLA-referensBank, John. The Essense of Total Quality Management. Prentice-Hall of India, 2000.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.