Bank, J. (2000). The essense of total quality management. Prentice-Hall of India.
シカゴスタイル引用形Bank, John. The Essense of Total Quality Management. New Delhi: Prentice-Hall of India, 2000.
MLA引用形式Bank, John. The Essense of Total Quality Management. Prentice-Hall of India, 2000.
警告: この引用は必ずしも正確ではありません.