Bank, J. (2000). The essense of total quality management. Prentice-Hall of India.
Style de citation ChicagoBank, John. The Essense of Total Quality Management. New Delhi: Prentice-Hall of India, 2000.
Style de citation MLABank, John. The Essense of Total Quality Management. Prentice-Hall of India, 2000.
Attention : ces citations peuvent ne pas être correctes à 100%.