APA aipamena

Bank, J. (2000). The essense of total quality management. Prentice-Hall of India.

Chicago Style aipamena

Bank, John. The Essense of Total Quality Management. New Delhi: Prentice-Hall of India, 2000.

MLA aipamena

Bank, John. The Essense of Total Quality Management. Prentice-Hall of India, 2000.