Bank, J. (2000). The essense of total quality management. Prentice-Hall of India.
Citación estilo ChicagoBank, John. The Essense of Total Quality Management. New Delhi: Prentice-Hall of India, 2000.
Cita MLABank, John. The Essense of Total Quality Management. Prentice-Hall of India, 2000.
Warning: These citations may not always be 100% accurate.