Christopher Lovelock, Jochen Wirtz, & Jayanta Chatterjee. (2010). Service Marketing: People, Technology, Strategy (6th.). Pearson.
Čikaški stil citiranjaChristopher Lovelock, Jochen Wirtz, i Jayanta Chatterjee. Service Marketing: People, Technology, Strategy. 6th. Delhi: Pearson, 2010.
MLA način citiranjaChristopher Lovelock, et al. Service Marketing: People, Technology, Strategy. 6th. Pearson, 2010.
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