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Dyfyniad Arddull ChicagoChristopher Lovelock, Jochen Wirtz, and Jayanta Chatterjee. Service Marketing: People, Technology, Strategy. 6th. Delhi: Pearson, 2010.
Dyfyniad MLAChristopher Lovelock, et al. Service Marketing: People, Technology, Strategy. 6th. Pearson, 2010.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.