Cita APA

Rust,Roland T, & Kannan,P K. (2003). e-service: New directions in theory and practice. Prentice Hall of India.

Chicago Edition Citation

Rust,Roland T, i Kannan,P K. E-service: New Directions in Theory and Practice. New Delhi: Prentice Hall of India, 2003.

Cita MLA

Rust,Roland T, i Kannan,P K. E-service: New Directions in Theory and Practice. Prentice Hall of India, 2003.