APA সাইটেশন

Rust,Roland T, & Kannan,P K. (2003). e-service: New directions in theory and practice. Prentice Hall of India.

শিকাগো স্টাইলে সাইটেশন

Rust,Roland T, এবং Kannan,P K. E-service: New Directions in Theory and Practice. New Delhi: Prentice Hall of India, 2003.

এমএলএ সাইটেশন

Rust,Roland T, এবং Kannan,P K. E-service: New Directions in Theory and Practice. Prentice Hall of India, 2003.