APA引文

Uppal,R K. (2008). Customer relationship management in Indian banking industry. New Century.

Chicago Edition Citation

Uppal,R K. Customer Relationship Management in Indian Banking Industry. New Delhi: New Century, 2008.

MLA引文

Uppal,R K. Customer Relationship Management in Indian Banking Industry. New Century, 2008.

警告：這些引文格式不一定是100％准確.