APA način citiranja

Uppal,R K. (2008). Customer relationship management in Indian banking industry. New Century.

Čikaški stil citiranja

Uppal,R K. Customer Relationship Management in Indian Banking Industry. New Delhi: New Century, 2008.

MLA način citiranja

Uppal,R K. Customer Relationship Management in Indian Banking Industry. New Century, 2008.

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