एपीए उद्धरण

Uppal,R K. (2008). Customer relationship management in Indian banking industry. New Century.

शिकागो स्टाइल उद्धरण

Uppal,R K. Customer Relationship Management in Indian Banking Industry. New Delhi: New Century, 2008.

एमएलए उद्धरण

Uppal,R K. Customer Relationship Management in Indian Banking Industry. New Century, 2008.