Uppal,R K. (2008). Customer relationship management in Indian banking industry. New Century.
Chicago ZitierstilUppal,R K. Customer Relationship Management in Indian Banking Industry. New Delhi: New Century, 2008.
MLA ZitierstilUppal,R K. Customer Relationship Management in Indian Banking Industry. New Century, 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.