Uppal,R K. (2008). Customer relationship management in Indian banking industry. New Century.
Chicago Edition CitationUppal,R K. Customer Relationship Management in Indian Banking Industry. New Delhi: New Century, 2008.
Cita MLAUppal,R K. Customer Relationship Management in Indian Banking Industry. New Century, 2008.
Atenció: Aquestes cites poden no estar 100% correctes.