APA način citiranja

Gentle,Michael. (2002). The CRM project management handbook: Building realistic expectations and managing risk. Kongan Page.

Čikaški stil citiranja

Gentle,Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kongan Page, 2002.

MLA način citiranja

Gentle,Michael. The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kongan Page, 2002.